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Networking event - Keep your customers happy

Event Details

Networking event - Keep your customers happy

Time: July 16, 2013 from 9:30am to 11am
Location: Clare Charity Centre, Saunderton
Street: Wycombe Road
City/Town: Saunderton
Phone: 01494 568975
Event Type: networking, breakfast, buckinghamshire
Organized By: Buckinghamshire Business First
Latest Activity: Jul 15, 2013

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Event Description

Date: Tuesday, 16 July 2013

Time: 9am - 11am

Venue: The Saunderton Suite, Clare Charity Centre, Saunderton. HP14 4HU

Price: £10 + VAT for members, £20 + VAT for non members (Register for free membership)

Happy and satisfied customers are loyal customers. Happy customers are at the heart of any successful business. Here’s your chance to learn some invaluable tips from an expert. You’ll also get the opportunity to try out a Customer Satisfaction Measurement Tool to see how you are doing.

Research indicates that engaged customers generate 1.7 times more revenue than normal customers. They are more profitable and a free source of advertising for your business. So why leave customer satisfaction to chance?

This talk will cover how to:

  • measure customer engagement
  • exceed customer expectations
  • create loyal advocates for your business
  • retain high levels of business renewals
  • turn disgruntled customers to your advantage

Attendees will be given the opportunity to experience the youbecome® Customer Satisfaction Measurement Tool for free.

About our guest speaker:

Mike Turner founded youbecome® in 2004, after a successful career in sales. His last post was as Regional Sales Director of Experian QAS, a leading provider of contact data management (CDM) software and services. When he set up his company, Mike combined his entrepreneurial flair – he started selling things in his father’s shop when he was 14 – with his passion for training and people development.

As well as being the inspiration behind youbecome®, Mike is a very active coach! He works with over 30 active clients as an executive coach and in his spare time Mike is the very proud coach of Reeds under 14s rugby team. He loves ice hockey and is a keen follower of the Philadelphia Flyers. He would happily base his business in the Alps as he loves to ski - if he could get away with it!


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